Neve’s Bees Returns & Refund Policy

At Neve’s Bees, we want you to be happy with your purchase. If something isn’t quite right with your order, we’re here to help and will do our best to make things right quickly and fairly.

Can I return or exchange an item?

Received a damaged item, wrong item, or something’s not quite right?

No worries, just let us know as soon as possible! We’ll be happy to assess the situation and get things back on track for you. You can reach us at hello@nevesbees.co.uk.

Want to exchange something?

 The quickest way to get what you’re looking for is to return the original item and then place a new order for the desired item. Unfortunately, we can’t currently exchange used items.

 Refunds:

 We’re a small, independent business creating skincare in small, handmade batches, so unfortunately, we’re unable to accept returns.

However, your satisfaction means the world to us. If you’re not happy with your order for any reason, please get in touch — we’ll always do our best to make it right. Whether that’s offering usage tips, troubleshooting skin reactions, or helping you choose a better fit from our range, we’re here to help.

However, your satisfaction is really important to us. If you’re not happy with your order, please reach out — we’ll always do what we can to help. That might mean offering product guidance, usage tips, or helping you find an alternative from our range.

Your Rights

Under the Consumer Rights Act, you’re entitled to cancel your purchase within 14 days of receiving your order, as long as the products haven’t been opened, used, or damaged.

Once we’ve received and inspected the returned items, we’ll issue your refund to the original payment method.

Shipping and Return Costs

You’ll be responsible for the cost of returning your item.

Shipping charges are non-refundable.

If your parcel is returned to us because the address was incomplete, inaccessible, the addressee had moved, or the parcel wasn’t collected, you can choose to have it resent or refunded.

Both options will incur a £3 postage and handling fee to cover re-shipping and admin costs.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 14 days of delivery at hello@nevesbees.co.uk , including photos where possible.

We’ll assess the issue and arrange a replacement or refund as appropriate.

Contact Us

If you have any questions about returns, refunds, or exchanges, we’re always happy to help.